Anonymous

Denied emergency room service because they did not like my insurance

I went to the emergency room at the advice of my Dr. and nurse after a spinal tap, but because of my insurance none of the doctors were willing to do a blood patch and instead told me to go back to the place that performed the spinal tap. Had to wait 24 hours to make the drive to the original place as a result. Resulting in two emergency room visit co-pays and claims to my insurance. Disappointed on how clearly they prioritize money over someone's well being. They were very clear that all of the Dr.'s were not willing to do it because of the type of insurance. - Thanks HOAG
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Reason of review:
Poor customer service
Anonymous
map-marker North Hollywood, California

Hoag Customer Care Review

Seriously avoid this place like the plague the staff is incompetent
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Reason of review:
Poor customer service
Anonymous
map-marker Irvine, California

Terrible experience for MRI in hoag

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I have tiny fine vine, it took time to find my vine to get IV injection. The tecnition tried too hard to get vine but damage my nerve on my right wrist, I had a sharp pain like electric shot into my arm immediately. His name is Chales, he was so rude and throw the needle out and left the room without any apology and concern. This was my first time had someone damage my nerve in my life. I still feel nune after one week. No one ever care from hoag, they were so rude and so careless about my injury.
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Reason of review:
Bad quality
Anonymous
map-marker Newport Beach, California

Pick & Choose Doctors Rejected Me Because I Can't Take Rxs

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I made two doctors appointments. I had to wait two months for the first one. I changed my insurance so I could go to Hoag. Doctor Love in Huntington Beach, CA rejected me because I could not be treated with prescriptions. I then made another appointment with Dr. Anwad, Newport Beach, and had the same experience, because I cannot take prescriptions due to catastrophic brain injuries, and she refused me. I had to go back to my original Medicare Insurance. These is supposed to be a nonprofit Christian Clinic, but they are far from being Christian. There should be a law against rejecting patients.
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Cons:
  • Discrimination on which patients to pick
Reason of review:
Bad quality
Anonymous
map-marker Riverside, California

Hoag Hospital Emergency Department Review

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The. Worst experience on ER rude staff Maria and Wayne suen will never go there again
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Reason of review:
Poor customer service
Anonymous
map-marker Fontana, California

Hoag - Parking Lot Review from Fontana, California

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Parking at Hoag Hospital is now a chargable item. This has never been the case for over 25 years. I spent 8 dollars on parking for the day, some would say that's not a big deal, however the founder of Hoag hospital would never have accepted this policy, and some of us consider $8 a day a lot of money. There are no discounts for patients, even though it is posted that there are discounts available for long term stay. The nurse said she wishrd she could validate parking, but unfortunately could not do so.Some patients are in for an extended stay, so this places a further unnecessary burden on those of us who must go to the hospital for extended periods of time. There is free parking on the streets surrounding Hoag hospital. I urge that you to park on the street and not use the parking garage at all. This policy will change if everyone complains at the front lobby. It is an unnecessary burden on the patients and visitors who attend Hoag hospital, and is not documented nor discussed upon arrival. I heard hope hospital to do the right thing and make parking free as it has been for the past 25 years. I fully believe this is an undisclosed cost to patients and an attorney could successfully litigate the matter. I am many my friends would be willing to be a plaintiff in such a matter.
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Reason of review:
Pricing issue
Shandi Ikn

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Verified Reviewer
| map-marker Irvine, California

Is the service offered by Hoag really worth $770.00... Hoag is Money Milking hospital

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I am Pavan Kumar Kurella (972 802 ****) took my wife to the emergency service on 10/3/2014 as she got few burns because of hot oil spill on hand and right side of face.

Before going to the Emergency service we went to nearby CVS pharmacy and the consultant over there attended and suggested us to take a burngel and silver gel creams and apply over the burns. All it costed is around $25.00

But still we thought it is good to see a doctor as we might get some first aid to reduce the burning sensation. So we immediately went to Hoag emergency service Irvine thinking we can get some first aid.

The attendant at the emergency lobby took my wife details and asked us to walk into a room. The nurse came and gave a blanket and body cover to change dress and asked my wife to rest on bed as the doctor will come to examine.

The doctor came, he saw the burns and asked how it happened, when it happened, what 1st aid we did and few basic questions on previous medical history and told he will prescribe some gel and tablets. All this question and answer happened in just 7-8 minutes time.

After 5-10mins of waiting the nurse came with a copy of prescription and the persecution is having similar silver gel, tablet which we bought earlier from CVS.

The nurse asked us to go home and rest and apply the gel when the burns pop-out.

We walked to the billing lobby where the business guy took my insurance card. He did some findings in his computer and told the total bill was around $1300.00.

Me and my wife shocked and asked them to explain the reason why it is $1300.00, then the lady over there told it’s for the emergency service and blood test/ examination[surprisingly there is no blood test done or even recommended by doctor]

Then I mentioned we did not have any tests, and then she did some calculations and told the bill is around $1100.00.

Then again I asked why it is $1100.00 just for a 7-8 mins doctor visit and without any first aid done to my wife, then she went inside and talked to the nurse and came back saying its $770.00

Then again I asked why it was $770.00 she told it’s for the emergency service and doctor consultation as the doctor attended to my wife and gave a prescription. She told emergency services are costly in general.

The point here is when a CVS consultant advised us 2 gels and tablets for which we paid $25.00. Then for the same 2 gels and tablets Hoag doctor billed us for $770.00.

I am ready to pay $770.00, but the question is …. Is the service really worth $770.00

What is the real reason behind charging $770.00 for just a 8 min doctor attendance and without any first aid. What is the difference between a Hoag doctor and CVS consultant and in my case who is better.

Hoag is not a true hospital and they dont value for people money and all they want is just to drink the money out of patient pockets by saying false reasons. I would never recommend this hoag hospital to any one and will also never visit it in my life again for the poor and worst service.

I am not at all satisfied by the service and the pain and shock i got after seeing the bill is more than the pain my wife got because of burns.

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Loss:
$770
Reason of review:
Poor customer service

Preferred solution: Full refund

5 comments
Guest

Maybe the fact that you went to an EMERGENCY ROOM for a non emergency is the reason for your bill. You took precious time away from patients with life threatening illnesses and accidents for a few burns that were already treated.

You took up a room that will now need to be sanitized, with equipment that will need to be thrown away and some washed.

The difference between CVS worker and an ER doctor? The doctor saves lives. Your CVS kid can tell you what cream to put on an injury because they can read a first aide booklet.

But don't count on the CVS consultant when your wife has a baby strangling on the umbilical cord, or your father's heart stopped, or your mother's lungs collapse during a bout of pneumonia.

Do you go to a 5 star restaurant in Hollywood for the buffet and then complain that you weren't hungry enough to eat more than the toast, so you shouldn't have to pay the bill?

Educate yourself.

The ER is for real emergencies, not your personal quick clinic. Go to Walgreens and CVS for that.

Guest

You are paying for the costs of sustaining all the illegals using the ER as their primary care facility.

Guest
reply icon Replying to comment of Guest-1121344

Actually, you pay for them in your taxes, and the illegals just go get medi-cal, which then pays for the illegals visits.

Guest

You stated that after going to CVS, YOU thought it would be good to see a doctor. For that MEDICAL OPINION, YOU must PAY. In the future, if you do not wish to PAY for a medical opinion, do NOT go to see a doctor.

Guest

Hospital emergency rooms are terribly expensive. In future, seek out an urgent care clinic. Some of these are even attached to drugs stores such as CVS or Rite Aid.

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Anonymous
map-marker Los Angeles, California

Hoag Hospital has many evil psychpathic workers that will be suffering the co nsequences. How dare these evil *** bags think they can get away with murder!

In 2008. I encountered demonic human beings that murdered me. I came back to life to get ready to defeat these wicked people. You bet your life, the wicked will see the truth. Angels are the most powerful beings in the world. If you wicked *** try any sick tactics on us again, you will be sent to the lake of fire. God is love, and evil people will be condemned. They were warned. I am sorry for anyone who are victims of this crime, and can't handle the evil truth. You will be healed. God bless you! God is on the angels side!
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MURIEL LEWIS NEW IDENTY HER DAUGHTER
map-marker Newport Beach, California

A Reveiw, compliments, concerns, perferences, and complaint if not directed to classes where i may conform to the new standard of serious hurtful conduct

Today I came in on emergency services, my heart was something I always worried about since I broke open the tube of a tv set 2012. Another factor of my worry was the relationship between a aggressive and pro fight and intimindating husband Brain Altneu, when things are looking "***" -a hallucination my spring to life for that person who fears infearior but not communicating what is making them suspicious ...maybe computer text message is sounding like mafia, or friends text in abusive ways that mind *** your head your *** and they are persisitant to gather any text communication from you that will make you fold and feel lame.....this is the devil inside but the game is out there with your friend whom seems to be one after another texting you, and others all at one time, with ??? or what does that mean? or your textes make no senses ? can you read it to me and like say whats that all bossy? Solution: Recognize " i am" . Hoag has a serious problem with Karen Lewis hallcinations and demonic acult procedures that stemed from incusbas sex which is in bed or in shower after person in home does burn bones, or kill cat, or mixes strong chemicals in air. For some reason everyone claims to hate people who they can categorized not by disease elements or symptoms common cold to cancer, to side affect of treatment like exray or have you seen a rash from meds? Typically i am aware it is very very unwise to establish with a doctor who is to evaluate your health and disease by simply just saying sign here our prescription will in fact give you organ failure and complications there of just as simple as the darn catching of a viris or contamination, or like infection spreads through the hospital germs and genetics* more like big brothers way of implementing the timeline of your aging and decline in strenght, imunnity is attacked by careful staff or enemys in the family. others in your hospital started in 2011 a real mafia kind of bonding between hospital staff and savvy evil doctors whom seem to think it is a kick or the proper thing to do when a patient initializes the conduct. or insecurity with others in the community we started in 2012 read more how your hospital is affected. Hi. My name is Karen Lewis. I work with the dying, dead, and risen in Christ loved ones of my family and others, paranormal experiences. I am not crazy or mental, but I did have a breakdown with people who were family , loved neighbor , community aquaintences, and my vendors of health care
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1 comment
Sara L Xph

Did I just read a complaint that references sex with an incubus? No sweetie, clearly you are not mental or crazy in any way....

Anonymous
map-marker Atlanta, Georgia

Hoag Hospital Finance Department

I have been trying to resolve an insurance coverage issue with Hoag Hospital for about 8 months. Every time my doctor re-sends the order to Hoag they lose the document. Every time I call them I am put on hold and then somehow "cut off" the phone line. I have to then call back and wait in the cue for another hour because god forbid they actually give you a direct line to reach someone! A simple bone density procedure that should have been covered has turned into my nightmare. I will NEVER go to Hoag Hospital for any of my preventative care EVER AGAIN. I HATE HOAG HOSPITAL!
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Anonymous
map-marker Los Angeles, California

Hoag's Hospital Management Team (Info. Tech)

My complaint about this organization is that most of the managers there do not know how to manage their people. They lack common sence, professionalism, and the skils on how to be good managers. Promotion is only given if you are liked or you are family. Plus now it's ran like a for-profit organization and they do not care about you. All about the $$$$$¢¢$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ They say one thing and do another. No commuication among the managers and employees. Employees have to jump through hoops just to fing out what is going on!!! DONT WORK HERE IF YOU CAN AVIOD IT
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3 comments
Guest

We have experienced pure incompetence, carelessness and negligence during our emergency visit and subsequent hospital stay at Hoag Newport and Irvine. Beware of this hospital system - the employees are all disgruntled, they contract with sub-par doctor groups who don't care about their patients, and would rather focus on their private practice. They have made egregious mistakes (wrong medication), and tried to tell us we should consider letting our loved one go, even though after a few days she woke up from her coma!

Guest

Every department is different. But I.T.

is the worse.

Overworked people, fake respect. Attitude there is, "if you don't want to work till your drop, there someone else out there that will."

Guest

My family and I have been patient's at Hoag for years. In the last year, their patient care has gone down the drain.

I don't know if it's because company morale is down, poor management or what. The level of care has become just like Orange Coast or Fountain Valley.

Sad. Everyone I've mentioned this to, agrees

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